Our Ethos

We help clients define how to get to where they are going and support them throughout the process to achieve their goals.

  • Business process mapping: We enable a business to understand how it operates across the value chain [from marketing and sales, to billing and operations] by creating clarity on who is responsible and accountable for work that adds value to clients. 
  • Benchmarking: Leveraging our lean six sigma experience, we will devise a mechanism to collate, cleanse and analyse data to enable competitive and strategic benchmarking.
  • Data due diligence: We enable the procurement process with data. From providing vendors with baseline data to enable a like for like comparison across bidders, the analysis of vendor responses, to the delivery of a first cut of data to enable service stand-up.

Within our data advisory we use our experience of lean six sigma alongside our proprietary methodologies to understand our client’s needs and focus on the activities that will deliver the greatest value to them.

Case Study

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Results

_ Increased EBITDA by £13M
_ Reduction in credit spend (63%)
_ Reduction in incoming calls into Customer Carecenters (12%)
_ Lead-time reduced by 5.8 days
_ Rescheduled installs reduced by 36%
_ Failed installs reduced by 24%
_ Customer cancellations reduced by 64%

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